» Frequently Asked Questions
Frequently Asked Questions
- Less is More
In branding and logo design, simplicity is best thus I employ its principles throughout the design process. Particularly on the logo design, it should be memorable, a concise design works wonders for your brand.
- Creative Briefing File
creative briefing file is a file containing a set of questions which are tailored to help me understand your business and project. It helps me in doing a better job designing your logo. The success of your project depends pretty much on your accurate answers to the questions.
- How much does a logo cost?
Depends on your options such as initial number of drafts. The order page serves as a price list as well so please
check it out to see the prices for logo design and other services. I can also accommodate customized orders, feel free to
- What file format do you provide the logo in?
I provide the finalized logo design in the widely supported vector format SVG and PNG. The SVG (Scalable Vector Graphics) format can be used with most design software,
free and paid. Being a vector format, means you can use it to produce any image size without quality loss to suit any future need cases. The PNG serves as a ready to use web file, the
SVG can also be used directly on the web.
- What file format do you provide the stationery in?
The stationery items are provided in editable PDF file format. The PDF can be edited using suitable software, including the free
- What file format do you provide the social and other graphics in?
The social and other graphics are provided in PNG file format. The PNG file format is lossless thus retains the original quality. You can use the PNG as master format to convert to other formats should you wish.
- Verifiable Testimonials
You may read some of the customer testimonials here, all are verifiable as genuine.
- How to provide proper feedback?
For the success of a project, is important to understand that
I am not a mind reader. I am working with you, not against you. Avoid feedback that sounds like: “Not what I am looking for!”, provide details on what you like and what you dislike so I can be able to provide you with a proper update. Avoid rushed
feedback, please take your time and provide constructive and meaningful feedback.
- What payment methods do you accept?
For most orders I accept PayPal. For major orders, bank transfer is available as well.
- What is the standard turnaround time?
The standard turn-around time is about 48 hours with more complex cases more than 48 hours. Rush options of 24, 12, 6 and 1 hour are available as well, please refer to the priority service on the
If it happens that you haven't received the drafts or updates within the expected timeframe, it means there is likely a technical issue involved, such as e-mail servers issues and the likes. I always meet the
deadlines and in the rare cases I need extra time, I always inform you first.
- Revisions and New Concepts
Revisions such as changes of color, layout and font are not limited as I'd like to ensure I get the job done however new concepts are not considered a revision. For new concepts/drafts you would have to order accordingly.
- I need a specific service which is not listed on your order form
I would be glad to assist you. Please
send me a message with the details of your project, requirements, when you need it done and I will let you know if I can handle your request and provide you with a free, no obligation quote.
- Really Unlimited Design?
Yes, applicable for the unlimited design option, you may submit unlimited requests to the design queue. These will be executed one at a time in order of which they are received. Please keep the turn-around considerations in mind.
- Can Priority Requests be Submitted for the Unlimited Design Service
Generally no, however I am open to accommodate the occasional priority request however should it become a permanent need, special pricing should be arranged.
If you have further concerns, please contact me accordingly.